Housing Services Director
Salary £91,800 plus lease car
Based in Carlisle, Workington or Newcastle

Castles & Coasts Housing Association owns and manages more than 7,000 homes across the North of England. Our vision is to be a continuously improving organisation with customers at the heart of everything we do. Our services are locally-focused, suited to our customers' needs and lifestyles and designed to be good value. They are also delivered with drive, determination and intelligence.

Working as part of the Executive Leadership Team you will lead the full cycle of service delivery, from market analysis through to shaping the customer experience. By providing strategic leadership, direction, support and inspiration, you will promote and embed a culture of innovation, ownership and customer-centric thinking. Where there are opportunities for improvements - in responsiveness, value for money, process or compliance, for example - you will identify requirements, shape solutions and drive the change needed to maintain best practice and high performance.

We are looking for an exceptional individual who is genuinely passionate about the aims of our organisation. You must have a successful track record of leading and managing housing and resident-facing services at a senior level, with a deep understanding of change management and continuous improvement. The ability to understand business planning and financial analysis is vital, supported by the capability to translate information into real actions, objectives and goals with a demonstrable impact. You'll need to have a strong understanding of the regulatory, statutory and legal framework, so a sound working knowledge of housing law and leasehold services is also required.

With a dynamic but open, receptive management style, you'll welcome the opportunity to be a motivational leader and advocate for excellence. For an informal discussion about the post, please contact our retained consultant Ian Robertson at EMA on 01926 887272.

Closing date: 12 noon, 15 February 2019

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