Person Specification

Education and qualifications

  • Degree level education.
  • Relevant professional qualification in housing/business.

Experience, knowledge and understanding

  • Successful strategic management of housing and resident-facing services at a senior level.
  • Achievement of high levels of performance and results, demonstrating value for money and continuous improvement.
  • Successful change management - people and processes.
  • A strong understanding of regulatory, statutory and legal requirements in a housing services context.
  • Working with, and reporting to, Boards.
  • Working as part of the Executive Leadership Team to implement and deliver corporate strategy as well as housing services.
  • Managed and motivated a staff team.
  • Business planning, including turning strategies into actions and targets.
  • Ability to analyse and understand financial information at a relevant level.
  • Understanding of how IT systems can drive quality and efficient project and financial management.

Technical and professional skills

  • Working knowledge of housing law.
  • Working knowledge of leasehold services.
  • Computer literate, with excellent knowledge of Microsoft Office.
  • Use of bespoke IT systems, databases and spreadsheets.

Vision and drive

  • Passionate about the aims of the organisation.
  • Combines imagination and pragmatism.
  • Demonstrates ability to innovate.
  • Promotes and delivers positive change.
  • Shapes the future direction of the organisation.
  • Motivates and inspires others through a dynamic leadership style, inspiring the confidence of staff, peers and partners.


  • Shows respect and consideration.
  • Empowers and enables others.
  • Builds effective working relationships, internally and externally.
  • Recognises and values the contribution of others.
  • Values and promotes a positive ‘people’ culture.


  • Excellent communication skills.
  • Listens, without making judgements or assumptions.
  • Represents the organisation positively and professionally.
  • Tailors communication to suit the audience.
  • Negotiates effectively to achieve high performance.
  • Facilitates effective communication throughout the organisation.


  • Ensures strategies reflect the wider operating environment.
  • Shows creativity and innovation.
  • Ensures strategic priorities are translated into effective operational plans.
  • Responsive to changing circumstances, emerging opportunities and challenges.


  • Committed to excellence.
  • Resilient in the face of obstacles.
  • Encourages creativity and problem solving to achieve high performance.
  • Promotes a continuous improvement culture.
  • Promotes continuous learning.

Customer focus

  • Committed to developing and delivering an excellent customer experience.

Equality and diversity

  • Shows an appreciation of equality and the need to understand and respect diversity.


  • Able to travel throughout the area of operations.

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